Kore AI Solution Architect

Job Description:

Kore AI Solution Architect

Job Description:

RESPONSIBILITIES

• Work as a technical SME with global delivery teams to deploy chat & voice bot solutions for large enterprises.
• Map customers’ business and technical challenges to Kore's capabilities and build a solution to meet customer requirements.
• Understand the client's as-is technology landscape and any ongoing projects which might affect project execution or force to change the strategy.
• Design architectural blueprint for client installs, outlining Kore fit into the client landscape, hardware sizing, deployment model, and strategy for integrating with the security framework at the client.
• Develop design documents outlining the configuration of Kore for specific use cases proposed.
• Good experience in OOPS and Multi-Threading
• Good Experience in Node JS, JavaScript, Jquery, HTML 5, CSS3.
• Good experience in defining/creating SOAP & RESTful web services.

Experience Required

• Over 8 years of experience as a solution architect or technical lead in product or services organizations in the professional services domain
• Experience in Conversational AI, Contact Center implementations (levering Genesys, AudioCodes, Avaya, Cisco), ASR/TTS Engines (Google, Azure, Nuance, etc.) is preferred.
• Multilingual capabilities are a plus
• Experience with Agile software development/delivery methodologies
• Experience creating target architecture documentation and process flow diagrams.
• Some understanding of common security protocols and compliance standards (ISO, PCI, SOC, HIPAA, GDPR)
• Previous experience with machine-learning models is an asset, but not necessary.
• Technical Knowhow of the following preferred but not necessary: Backbone, Underscore, Redis / CouchDB / MongoDB

MUST HAVE TECHNICAL SKILLS

• Good understanding of Javascript, Python, Node.js, jQuery, Web Sockets, Webservices/RESTful APIs
• Strong knowledge of code documentation and handover
• Experience with the git version control system