Job Description:
Conversational Designer
Job Description:
Conversational Designer – 5 years of experience designing conversational interactions for both text and voice channels. IVR and call centre experience is a plus.
RESPONSIBILITIES:
Conversation designers work on collaborative project teams with natural language analysts, business analysts, solution architects, and developers to deliver custom solutions that highlight the unique capabilities of the Kore.ai platform.
- Designers interact directly with customers to analyze business objectives, advocate for design solutions, and offer mentorship and training that will enable customers to manage their own applications.
- Conversation Designers actively contribute to our design practice through peer design reviews, developing design patterns, and optimizing design methodologies.
- designers also could support our Sales and Product teams as subject matter experts on design strategy.
MUST HAVE SKILLS:
- Excellent spoken and written communication skills. Proven ability to explain complex concepts to both customers and teammates.
- Experience balancing user needs with technical constraints and business goals.
- Strong analytical skills. High level of initiative, self-direction, and willingness to learn.
- Proficient in User-Centered Design (UCD) practices including user research, iterative design, usability testing, and tuning.
- Technical knowledge of the fundamentals of conversation (turn-taking, cognitive load, pragmatics, prosody).
- Technical knowledge of speech and language technologies (NLP, ASR, TTS).
EDUCATION QUALIFICATION:
- Masters or Bachelor’s degree in Linguistics, Human-Computer Interaction (HCI), User Experience Design (UXD), or equivalent practical experience
