servicenow (90555)

CMDB Specialist

1-4 Yrs

Full Time Jobs

Market Rate



Special Requirement
  • Graduation in Computer Science in Engineering or equivalent work experience
  • 5 + years professional experience in Configuration Management development, CI Discovery, and CMDB integrations, with a specific focus on ServiceNow CMDB
  • Ability to troubleshoot ServiceNow Discovery, ITAM database structures, and CMDB.
  • Proficiency in data management, and process enhancement.
  • Deep knowledge of ServiceNow CMDB concepts and configuration.
  • Detailed understanding of the broad range of Infrastructure concepts related to networking, server, cloud, database, storage, etc.
  • Experience with performance analysis, monitoring, and tuning
  • Experience with scripting for automation
  • Excellence in developing secure solutions at an enterprise level
  • Knowledge of using Windows, Linux, and Unix operating systems
  • Knowledge of ITIL fundamentals
  • Understanding of DevOps concept, as well as Agile and Lean methodologies 
  • Results-oriented, self-motivated, and committed to providing outstanding customer service on the daily basis.
Job Description:
  • Provide contribution for designing, building, implementing, and administrating the automated tools and scripts used for asset management platforms related with the discovery and visibility of software and hardware
  • Creation and maintenance of documentation associated with Asset Management tools and services
  • guide the  business partners, security resources, and IT staff regarding the new initiatives are introduced to the business
  • Generation of innovative approaches and solutions for discovering principles and applicable stakeholder requirements
  • Must have experience with CMDB implementation, administrative handling, discovery and maintenance while also collaborating with the internal teams
  • Maintain the integrity if the CMDB
  • Be passionate about discovery, asset management, and information security, and conduct research on current PaaS solutions
  • Configuring and maintaining reconciliation, normalization, administering CMDB, and establishing integrations with data sources when required.
  • Provide recommendations for data standardization/normalization processes according to the data and requirements to make sure that data is effectively imported and maintained in a CMDB
  • Promoting the implementation of best practices for Configuration Management Database (CMDB).
  • Excellent communication and collaboration skills
  • Troubleshooting and conducting root cause analysis of incidents for identifying solutions, and issue mitigation
  • Provide the highest level of customer service across the array of technology partners
  • Uphold Architecture/Design standards
  • Participation in system quality assurance and consistency in following installation and security policies and standards
  • Participate in department on-call rotation
  • Provide operational support on the daily basis, help in license management, and carry out maintenance for all products on the platform
  • Analyze the problems in order to find solutions for technical issues
  • Support the creation of custom reports/dashboards
  • Staying up to date with the latest releases, product enhancements, and plugins.
  • Attend the courses provided by ServiceNow to stay up-to-date.
  • Ability to implement Service Catalog, CMS, MID Server, Integrate with LDAP, and other applications external to ServiceNow
  • Should be able to articulate with CMDB classes for assets, their relationship and dependencies and data dictionary.
  • Comfortable in scripting and coding discovery probes and sensors for discovery.
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