Driving Digital Service transformation campaign across GCIO by completing the integration of all existing services and capabilities available in the Catalog,
Extend Digital transformation to other areas within GCIO to provide a consistent and end-to-end Customer experience to all CS employees, not only across technology services but also HR, GBSS, data and application services.
Modernize TechStore by enabling mobile channels, leveraging out of the box modules from ServiceNow, and investigate a proof of concept, Developer Corner feature, to enable the developer community to store documentation, frameworks and open-source solutions.
Major Stakeholders/Customers: BUS, ESS, HDS, AppDev, Requestors of GCIO Services
We are urgently looking for a Business Analyst with Service Now experience.
This program will continue to evolve & restructure GCIO product and process-based offerings into services that are aligned with business value and recognize the customer's experience as a key component in a well-managed, efficient, and professional IT capability.