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ServiceNow Technical Architect


8-10 Years

Full Time Jobs

Market Rate



Job Description:

Desired Competencies (Technical/Behavioral Competency)


Technical Competence

  • Experience as a Senior Technical Lead / Architect
  • Experience in Greenfield Implementation of ServiceNow (ITSM &
  • Experienced in ITIL Process Definition, Integration Solutions,
  • Architecture level configurations
  • Experienced in leading at least a couple of Implementation projects in
  • ITSM & ITOM areas and one complete Implementation lifecycle for
  • Experience in ServiceNow custom application design and development
  • Expertise in ServiceNow deployments, integration with other third party
    tools, Orchestration, operational activities, Project Management expertise and merging multiple instances.
  • Experience in ITSM migration/consolidations
  • Strong work experience associated with projects like Support,
  • Maintenance, Migration, Upgrades, Integrations and Implementations
  • Mentor and share technical knowledge/guidance to the team.
  • Design technical solutions based on customer requirements and convert
    them to functional requirements.
  • Responsible for reviewing requirements to ensure that they are
    provided in sufficient detail to be accurately estimated.
  • Very good ITIL process knowledge and ability to evaluate and bring out
    the correlations and impacts with respect to customer requirements and
    ITIL / industry standards
  • Maintains and reviews license Data in ServiceNow and proactively
    report on compliance slippage.
  • Must be certified with ServiceNow Systems Administrator, ServiceNow
  • Implementation Specialist and ITIL V3 foundation

Behavioural competency

  • Handles customer meetings and provides weekly/monthly reports for
    customer as well as management.
  • Strong abilities to manage conflicts that may arise with customers
    and/or internal stakeholders
  • Excellent communication in orchestrating customer
    requirements/needs, solutions,


  • Evaluate the tool's stability and performance and provide recommendations
  • Participate and provide feedback during planning meetings (i.e., pre-
    iteration, and retrospectives).
  • Review, and do proactive analysis and resolve application issues as needed.
  • Define and document best practices and strategies regarding the application
    deployment and infrastructure maintenance
  • Knowledge of new ServiceNow modules ( HRSD, SecOps, GRC, CSM,
    ITBM, Etc..)
  • TOGAF or any equivalent certification preferred

Responsibility of / Expectations from the Role

  • Understand the customer environment for the Business processes and IT processes
  • Work with the customers (Business and IT stakeholders) to understand their
    requirements and needs (Stated and Unstated/Hygiene)

Brainstorm with the customer and bring out the requirements beneficial to them
considering the following:

- the current needs and roadmap of the customer Business and IT and
- the current capabilities and roadmap (to the published level) of the ServiceNow platform

  • Be responsible for the design and architecture of the new implementation and
    development of ServiceNow applications - as suitable to the business and IT based on
    the baseline requirements
  • Be responsible for the design and architecture for the Maintenance and enhancement of
    existing ServiceNow applications
  • Consider the Security and Audit compliance as aligned with the agreed
    standards/customer policy
  • Provide guidance and thought leadership in the ServiceNow platform to customers
    (Business and IT) and also internal stakeholders for the technical solutions to be
    aligned with the architecture
  • Share Best Practices and guidance to the customers and internal teams as a
    mentor and
  • Provide guidance to the implementation methodology and testing methodology

Contract Duration: 6 Months

Work location: The Netherlands

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