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ServiceNow ITOM AIOps


5-15 Years

Full Time Jobs

Market Rate



Job Description:


The contractor must manage the expertise & drive process analysis, audit/re-engineering, improvement and gap analysis of current and future platforms together with key sponsors and stakeholders. She/He will ensure that the target solution follows ServiceNow best practices and Silva Golden Copy Design and is aligned with the Program Mission.


Business Process Consultant on ServiceNow ITOM AIOPs:

Functional/Technical competencies:

  • Have a deep understanding and relevant experience on ITOM AIOPs & Cross Correlation   Platform
  •  Have relevant experience in ServiceNow configuration
  •  Be able to understand the Silva ITOM & ITSM design
  •  Have relevant project management experience and be able to manage several open  topics in parallel and steer them from end to end
  •  Be able to drive and explain the End to End Process to manage Event Management including AIOPs
  •  Be able to propose an approach aligned with the defined convergence objectives
  •  Be able to understand AXA's complex organization


Soft skills:

  •  Result-oriented and relevant delivery. Be able to report clearly to the Product Manager
  •  Strong team collaboration spirit
  •  Rigorous and autonomous
  •  Strong oral and written communication skills
  •  English fluent


Expected deliverables:

  •  Requirements gathering for a Statement of Work for ITOM AIOPs Foundations
  •  Top-level process design and scoping of the target solution
  •  Specify/document all the configurations to be considered
  •  Regular activity reporting on all aspects


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