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ServiceNow CSDM SME


6-8 Years

Full Time Jobs

Market Rate



Job Description:

Required Technical Skill Set:-

  • ServiceNow, Webservices, Javascript

Technical Competency:-

  • Working knowledge of the ServiceNow platform, mainly with CMDB
  • Experience in Setting up the CSDM (Common Service Data Model)
  • Experience in uploading data from the discovery tool database to the CMDB database
  • Good knowledge of CMDB class structure, relationship model and supporting tools
  • Good knowledge of the Identification and Reconciliation process and configuration
  • Understanding of CMDB Health factors, measuring them and remediating issues
  • Understanding of CMDB automatic population tools: Discovery and Service Mapping
  • Experience in defining Mid-Server placement and discovery schedules
  • Good knowledge of data sources & transform maps
  • Strong relational database / SQL knowledge
  • Reconciliation experience (Comparison of multiple sources to evaluate coverage and record enhancement)

Behavioural competency:-

  • Effective communication skills with both non-technical and technical audiences (verbal and written)
  • Excellent Interpersonal skills to work with the project team members collaboratively
  • Participate and provide feedback during planning meetings (i.e., pre-iteration, and retrospectives)


  • Reporting Skills a plus – especially Performance Analytics
  • ServiceNow Implementation Specialist certification in at least one module

ITIL V3/V4 foundation certification

Responsibility of / Expectations from the Role:-

  • Understand the given application requirements (or User Stories)
  • Understand and follow the Best Practices and Standards/Guidelines for development
  • Participate in the Daily stand-up meetings and understand the changes proposed on the requirements/user stories
  • Must be self-directed and detail oriented in completing assigned tasks in an effective manner, meeting designated standards and criteria
  • Responsible for the code quality of assigned tasks
  • Perform Unit Testing and do documentation as required
  • Provide support to the users during the User Acceptance Testing
  • Provide any required training to the users on the user stories
  • Develop, test and maintain Integrations within ServiceNow
  • Communicate ServiceNow best practice principles with developers of external systems in situations where these systems require configuration or customization for the integration

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