Resource should have prior working experience in SAP Multi Resource Scheduling (MRS) as an SAP consultant with strong technical & functional knowledge about MRS applications.
Should have worked on SAP production support role resolving customer incidents, providing instant clarifications and quick fixes to business users without compromising the quality of the solution.
Good to have basic technical knowledge in ABAP & FIORI to work on less complex problems. Should have experience with ticketing tools like ServiceNow and JIRA.
Should adhere to SLA's agreed with business and timely acknowledgement about issue status to reported users.
Good team player and should be comfortable collaborating with multiple teams including DEV, Testing, business, onshore and Interfacing systems etc.,
Must have good hands-on experience in navigating through both SAP GUI & FIORI UI.
Good to have an understanding of the professional service industry domain.
Well-versed with MRS application standard features, OOB functionalities, application standard behaviour and tool limitations etc., Excellent Verbal & Written communication skills are a must for this role as it involves interaction with business users regarding the reported PROD issues.
Duration: 6 months initially Location: Hyderabad/Chennai or Bangalore Experience: 5+ years