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sap crm (customer relationship management) (97519)

SAP CRM Functional Specialist

8-15 Years

Full Time Jobs

Market Rate

India

#Sap#Crm#Ecc#Sd

Job Description:
  • Overall 8+ years of Functional experience mainly with SAP CRM Services (Contracts Management, Case Management, Install base, Service Finance Integration, Service Confirmation and Middleware)
  • In-depth understanding of SAP CRM 7 technology for Service process- Complaints, Un house repairs, Service orders, FICO integration, Service contracts and RMA relations, Service contracts with Billing mainly R/3 with in-depth analysis of problem understanding and resolution, Equipment master, Material master, Customer, Pricing un depth understanding .at a high level
  • Requires 3-5 years of Experience with SAP ECC SD or PS or PM/CS modules And good knowledge of CRM-ECC Sales and Services integration.
  • Must have worked on 3 implementation projects. Experience both with Project & Production Support knowledge
  • Mainly looking for CRM Services. ECC - CRM integration. SAP CRM Contract, Service Order Management. Cross-functional module integration, IBASE.
  • Should have good experience / strong domain knowledge CRM area
  • Strong understanding of business processes behind customer programs,
  • Define and execute the unit test, integration test and regression test scripts to validate key end-to-end business scenarios and troubleshoot complex functional issues/bugs identified during implementation, testing, and post-Go Live Support.
  • Ensures consistent, timely and effective communications with internal and external stakeholders. Keep track of customer satisfaction.
  • Work collaboratively with cross-functional and technical teams with minimal supervision.
  • Should be highly self-motivated, self-driven and independent in daily operations.

Duration:- 6 Months

Location:- PAN India(LTI Offices)