Functional SAP C/4HANA Service Cloud, Business Role configuration in C/4HANA
Knowledge of front-office operations over SAP Customer Experience suite, C/4HANA and interactions with Commerce, Sales, Marketing, and Service cloud for the Customer journey.
Understand what Customer Data Platforms capabilities and showcase to the Client the benefit of available features
Able to manage core use cases to fully manage CDP implementation from business process mapping to designing an implementation that enables the development of uses cases for end-to-end delivery
Knowledge of consumer’s behaviour and how to build customer profiles as well as provide customers with personalized marketing per Business requirements
Knowledge of permissions management tools and ensuring transparency regarding the collection of data to customers over C/4HANA.
Customer Data Platform consultancy to clients and drive stakeholders to achieve success in their personalization journey Collaborate with Digital Strategists and Data Engineers on customer data platforms integrations and technical implementations.
Knowledge of consent-based Customer data model, privacy compliance, Social login & preference management in the C/4HANA stack.