networking (86702)

UC Admin L2 / UC Specialist

1-4 Yrs

Full Time Jobs

Market Rate

Noida, Uttar Pradesh, India


Special Requirement
  • Detailed knowledge of Global_VoIP as well as Contact Center platforms.
  • CRM integration with contact center solutions;
  • Public and private cloud communication architectures which includes IP networking, SaaS, LAN/WAN switching and QoS.
  • Create Telephony dial plan and call routing/control protocols
  • Microsoft 365 Skype for Business Enterprise Voice experience , Contact Center environment solutions (Call Recording and WFM, UM/VM, E911, Nuance speech recognition, and SBCs), nd Avaya and Cisco Unified Communication. 
  • Working on Access issues
  • Provisioning (DID Number Assignment, Voicemail setup, etc)
  • Providing Conferencing support 
  • Documentation updates based on tickets received 
  • Metrics (Usage, Up time, performance, etc) 
  • Auditing (review logs, security inquires, etc.)
  • Collect End user logs for troubleshooting
  • Termination support
  • Server monitoring/alerts
Job Description:

We are looking for UC Admin L2 / UC Specialist II.

  • Capability of providing L2 support for monitoring, management and troubleshooting of multi-vendor UC solution and act responsibly for team deliverables.
  • Deep knowledge of Global VoIP and Contact Center platforms.
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