Detailed knowledge of Global_VoIP as well as Contact Center platforms.
CRM integration with contact center solutions;
Public and private cloud communication architectures which includes IP networking, SaaS, LAN/WAN switching and QoS.
Create Telephony dial plan and call routing/control protocols
Microsoft 365 Skype for Business Enterprise Voice experience , Contact Center environment solutions (Call Recording and WFM, UM/VM, E911, Nuance speech recognition, and SBCs), nd Avaya and Cisco Unified Communication.
Working on Access issues
Provisioning (DID Number Assignment, Voicemail setup, etc)
Providing Conferencing support
Documentation updates based on tickets received
Metrics (Usage, Up time, performance, etc)
Auditing (review logs, security inquires, etc.)
Collect End user logs for troubleshooting
We are looking for UC Admin L2 / UC Specialist II.
Capability of providing L2 support for monitoring, management and troubleshooting of multi-vendor UC solution and act responsibly for team deliverables.
Deep knowledge of Global VoIP and Contact Center platforms.