networking (85444)

Sr. UC Admin

1-4 Yrs

Full Time Jobs

Market Rate

Noida, Uttar Pradesh, India


Special Requirement

A Sr UC Administrator who can extend L3 assistance for management, planning, monitoring, and troubleshooting of multi-vendor UC solution and play the role of a team leader of UC administrators, guide the team and be responsible for team deliverables.


  • Deep knowledge of Global_VoIP and Contact Center platforms;
  • CRM integration with contact center solutions;
  • Private and Public cloud communication architectures which includes IP networking, SaaS, LAN/WAN switching, and QoS;
  • Telephony dial plan design as well as call routing/control protocols
  • Subject matter expert in Microsoft 365 Skype for Business Enterprise Voice experience , Avaya and Cisco Unified Communication as well as Contact Center environment solutions (UM/VM, Call Recording and WFM, E911, Nuance speech recognition, and SBCs)
  • Working on Access issues
  • Provisioning (DID Number Assignment, Voicemail setup, etc)
  • Providing Conferencing support 
  • Documentation updates based on tickets received 
  • Metrics (Usage, Up time, performance, etc) 
  • Auditing (review logs, security inquires, etc.)
  • Collect End user logs for troubleshooting
  • Termination support
  • Server monitoring/alerts
Job Description:

We are looking for Sr. UC Admin.

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