Special Requirement
A Sr UC Administrator who can extend L3 assistance for management, planning, monitoring, and troubleshooting of multi-vendor UC solution and play the role of a team leader of UC administrators, guide the team and be responsible for team deliverables.
- Deep knowledge of Global_VoIP and Contact Center platforms;
- CRM integration with contact center solutions;
- Private and Public cloud communication architectures which includes IP networking, SaaS, LAN/WAN switching, and QoS;
- Telephony dial plan design as well as call routing/control protocols
- Subject matter expert in Microsoft 365 Skype for Business Enterprise Voice experience , Avaya and Cisco Unified Communication as well as Contact Center environment solutions (UM/VM, Call Recording and WFM, E911, Nuance speech recognition, and SBCs)
- Working on Access issues
- Provisioning (DID Number Assignment, Voicemail setup, etc)
- Providing Conferencing support
- Documentation updates based on tickets received
- Metrics (Usage, Up time, performance, etc)
- Auditing (review logs, security inquires, etc.)
- Collect End user logs for troubleshooting
- Termination support
- Server monitoring/alerts