Special Requirement

A Sr UC Administrator who can extend L3 assistance for management, planning, monitoring, and troubleshooting of multi-vendor UC solution and play the role of a team leader of UC administrators, guide the team and be responsible for team deliverables.

• Deep knowledge of Global_VoIP and Contact Center platforms;
• CRM integration with contact center solutions;
• Private and Public cloud communication architectures which includes IP networking, SaaS, LAN/WAN switching, and QoS;
• Telephony dial plan design as well as call routing/control protocols
• Subject matter expert in Microsoft 365 Skype for Business Enterprise Voice experience , Avaya and Cisco Unified Communication as well as Contact Center environment solutions (UM/VM, Call Recording and WFM, E911, Nuance speech recognition, and SBCs)
• Working on Access issues
• Provisioning (DID Number Assignment, Voicemail setup, etc)
• Providing Conferencing support 
• Documentation updates based on tickets received 
• Metrics (Usage, Up time, performance, etc) 
• Auditing (review logs, security inquires, etc.)
• Collect End user logs for troubleshooting
• Termination support
• Server monitoring/alerts