A leader who can offer L3/L4 support for planning, designing, monitoring, managing, and troubleshooting of multi-vendor UC solution.
He must be able to lead a team of UC administrators, guide the team, and be responsible for team deliverables.
Deep knowledge of Global_VoIP and Contact Center platforms;
CRM integration with contact center solutions;
Public and private cloud communication architectures that includes IP networking, SaaS, LAN/WAN switching, and QoS.
Telephony dial plan design and call routing/control protocols
Subject matter expert with Microsoft_365_Skype for Business Enterprise Voice experience , Avaya and Cisco Unified Communication and Contact Center environment solutions (UM/VM, Call Recording and WFM, E911, Nuance speech recognition, and SBCs)