Knowledge of the updated version of the product D365 RETAIL is essential.
Deep understanding of both functional and technical aspects of the product.
Three full life cycle implementation projects, minimum two Upgrade/migration project experiences related to the latest version.
Customer Support (Minimum 5 years)
Function as a product expert for application configuration and design, optimizing features, user experience, data integrity, and system performance.
Requires both broad and deep industry knowledge and the ability to architect solutions to common customer business problems to reusable end-to-end business application solutions.
Solution design based on pre-sales study report and the as-is requirements document. Efforts estimation experience.
Validate pre-sales solution overview and effort estimates.
Identifying and recommending product customizations and enhancements as per the client's requirements.
Collaborating, managing, and leading meetings with Functional/Business Consultants and Technical Consultants/Developers for ensuring that each phase of the implementation for the client is being executed with the solutions provided/recommended to the client in a timely manner.
Excellent product knowledge to be used to provide solutions to project teams in handling difficult mapping situations