itil (it infrastructure library)

itil (it infrastructure library) (87794)

Service Delivery Manager

1-4 Yrs

Full Time Jobs

Market Rate

Milan, Italy


Special Requirement
  • 5+ years of experience in a customer-facing management role
  • Experience in working together within nearshore and offshore service model
  • Good understanding of the relationship between IT infrastructure, applications and business processes
  • Good knowledge of IT Infrastructure outsourced IT (BPO) services and environment
  • Good knowledge of ITIL disciplines
  • Excellent relationship building, stakeholder management, and communication skills
  • Bachelor or master’s degree, preferably in Information Technology
  • Excellent Italian and English language skills, French-speaking is a plus
Job Description:

We are currently looking for an experienced Service Delivery Manager for a project. You as a Service Delivery Manager (SDM) operates as the interface between one or more IT departments You are fully responsible for all aspects of the delivered services of the client. This means delivering high quality service to users, ensure service support and service delivery processes are in place to meet business needs and services provided in alignment with the contract in terms of Service Level Agreements.