Conversational Designer

Business Analysis(103989)

6-8 Years

Full Time Jobs

Market Rate



Job Description:

Conversational Designer 

Job Description:

Conversational Designer – 5 years of experience designing conversational interactions for both text and voice channels. IVR and call centre experience is a plus.


Conversation designers work on collaborative project teams with natural language analysts, business analysts, solution architects, and developers to deliver custom solutions that highlight the unique capabilities of the platform.

  • Designers interact directly with customers to analyze business objectives, advocate for design solutions, and offer mentorship and training that will enable customers to manage their own applications.
  • Conversation Designers actively contribute to our design practice through peer design reviews, developing design patterns, and optimizing design methodologies.
  • designers also could support our Sales and Product teams as subject matter experts on design strategy.


  • Excellent spoken and written communication skills. Proven ability to explain complex concepts to both customers and teammates.
  • Experience balancing user needs with technical constraints and business goals. 
  • Strong analytical skills. High level of initiative, self-direction, and willingness to learn. 
  • Proficient in User-Centered Design (UCD) practices including user research, iterative design, usability testing, and tuning.
  • Technical knowledge of the fundamentals of conversation (turn-taking, cognitive load, pragmatics, prosody).
  • Technical knowledge of speech and language technologies (NLP, ASR, TTS).


  • Masters or Bachelor’s degree in Linguistics, Human-Computer Interaction (HCI), User Experience Design (UXD), or equivalent practical experience