facebook Senior ServiceNow ITSM Developer

Senior ServiceNow ITSM Developer


6-8 Years

Full Time Jobs

Market Rate



Job Description:

Desired Competencies (Technical/Behavioral Competency)

Technical Competency:-


  • Experience as a ServiceNow ITSM Developer and Implementing Incident
  • Management, Problem Management, Change Management, Knowledge
  • Management, or Service Catalog, Mobile App, Virtual Agent
  • Ability to configure ServiceNow ITSM applications in alignment with
    approved design plans
  • Knowledge of unit testing, system integration testing, performance
    testing, user acceptance testing, or any client-specific testing
  • Experience with developing ServiceNow software solutions using
  • JavaScript, Jelly, one or more Web Services, XML, HTML and CSS
  • Familiarity with SQL query creation and LDAP Query for connecting to
    and pulling data from Oracle, MySQL databases and AD respectively
  • Worked with and understands the value of creating repeatable
    processes to design development, test, staging and production
    environments that are reliable with high availability
  • Must be ServiceNow Certified Systems Administrator
  • Should possess knowledge of Agile/Scrum methodology
  • Basic knowledge of ITIL/industry standards
  • Knowledge of software development lifecycle (SDLC)

Behavioural competency:-

  • Effective communication skills with both non-technical and technical
    audiences (verbal and written)
  • Excellent Interpersonal skills to work with the project team members
  • Participate and provide feedback during planning meetings (i.e., pre-
    iteration, and retrospectives)


  • ServiceNow Implementation Specialist certification
  • ITIL V3/V4 foundation certification
  • Java developer certification

Responsibility of / Expectations from the Role

  • Understand the given application requirements (or User Stories)
  • Understand and follow the Best Practices and Standards/Guidelines for development
  • Participate in the Daily stand-up meetings and understand the changes proposed on the requirements /user stories
  • Must be self-directed and detail oriented in completing assigned tasks in an effective manner, meeting designated standards and criteria
  • Responsible for the code quality of assigned tasks
  • Perform Unit Testing and do documentation as required
  • Provide support to the users during the User Acceptance Testing
  • Provide any required training to the users on the user stories

Duration: 6 Months

Work location: India, Remote

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