itil (it infrastructure library) (97602)

Senior Technical Writer

Full Time Jobs

Market Rate

Pune, Maharashtra, India


Job Description:
  • 4 to 6 years of experience

Mandate Skillsets

  • ITIL business catalogue writing

Detailed JD

  • Capable of evaluating and analyzing complex information and passionate about helping people understand technical matters in simplistic ways.
  • Captures and analyzes knowledge, organizes and documents knowledge into deployment-ready knowledge articles, and facilitates the deployment of knowledge articles into the ITIL Service Catalogue
  • Supports knowledge owners in reviewing and updates of knowledge articles
  • Responsible for developing and maintaining an effective ITSM Knowledge Management process and ensuring there are supporting Policies, Controls, Metrics, Procedures and Training
  • Review content of technical documentation for quality. Produces technical and scientific illustrations for presentations and/or publication, as appropriate to the requirements.
  • Ensures that documents follow the style laid out in the style guide.
  • Creates documents for publication both within the organization and externally using input provided by team members, stakeholders, research sources, and other content providers.
  • Writes a variety of technical articles, reports, brochures, and/or manuals for documentation for a wide range of uses.
  • Good writing, presentation, interpersonal, and communication skills
  • Strong ability and proficiency in writing and communicating with the English language
  • Experience with coordinating tasks, and following tasks and projects through completion
  • Skilled in Microsoft O365 Suite/Tools, (SharePoint, Visio, Excel, Word, Teams, PowerPoint, etc.)
  • Ability to design and maintain document templates and document lifecycles
  • Proven ability to handle multiple projects simultaneously, with a focus on prioritization
  • Previous experience writing documentation and procedural materials for multiple audiences
  • Publishing Technical White Papers, Newsletters & circulating internal communication mails
    create Process documents for the Service Management Processes and Run-Books and Standard
  • Operating Procedures for the implemented projects
  • Preparing Technical Sales Presentations with High-level Solution diagrams with Ms-Visio for networking products and services
  • Graduate in English, writing, communications, curriculum development, or software/computer engineering.
  • technical writing is a plus.
  • Society of Technical Writers certification is a plus.
  • Strong written communication skills.
  • Ability to prioritize multiple simultaneous deadlines.
  • 6-8 years of technical writing experience.
  • Teaching, grant writing, or scientific publishing experience is a plus.
  • Portfolio of technical writing samples for review.

Duration:- 6 Months

Location:- GGN/Pune/ Chennai/ Remote